Shipping policy

**SHIPPING POLICY – SMART-OVA**

**1. Order Processing Time**
All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order is processed, it will be prepared for shipment.

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**2. Shipping Times**
Estimated delivery times vary depending on location:

* Europe: 5–10 business days
* International: 7–15 business days

Please note that these are estimated delivery times and are not guaranteed.

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**3. Shipping Costs**
Shipping costs are calculated at checkout based on your location and selected shipping method.
We may offer free shipping promotions from time to time.

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**4. Order Tracking**
Once your order has been shipped, you will receive a confirmation email with a tracking number.
Please allow 24–72 hours for tracking information to update.

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**5. Delays**
Smart-ova is not responsible for delays caused by shipping carriers, customs clearance, or unforeseen circumstances such as weather, strikes, or high-demand periods.

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**6. Incorrect Address**
Customers are responsible for providing accurate shipping information.
If an incorrect address is provided and the order has already been shipped, we are not responsible for lost or undelivered packages.

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**7. Lost or Stolen Packages**
Smart-ova is not liable for lost or stolen packages confirmed as delivered by the carrier.
If you experience an issue, please contact the shipping carrier directly.

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**8. Damaged Items**
If your order arrives damaged, please contact us within 48 hours of delivery with photo evidence.
We will assess the issue and provide a suitable resolution.

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**9. Customs, Duties & Taxes**
International orders may be subject to customs duties and taxes.
These charges are the responsibility of the customer and are not included in the product or shipping price.

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**10. Contact Information**
For any shipping-related questions, please contact:
Email: INFO@SMART-OVA.COM